I called Penfield AAA office to ask if I needed to make appt to come in for an EZ pass tag. The girl named, I believe Carley said she needed to transfer me to Premier membership office to handle. Put on hold for 5 minutes then Carley came back on said very busy she would sign me up. Gave her membership number and she noticed I am Premier member and they needed to handle. All the while telling me I can order over phone and tag would be mailed to me. Now waited again for seemed like 39 minutes and Din came online. Asked to help so told him I wanted to order EZ Pass tag, He said I could pick up tag at Greece office and I repeated what Carley said about ordering over phone as I have a back injury and then hone would be best for me. On hold again then came back and said Penfield is closed and opens June 15 and out of tags!! Unbelievable treatment instead of just saying come to office and pick up from beginning! WOW ? Worst customers service!! Sorry been member for years and this takes the cake.
Helen

I stopped by at the Williamsville Office last January (ie, before any "Pandemic" excuses) and experienced unbelievable service so unbecoming of service reps there not just to me as a Premier member for 38 years, but also as a basic human being.

I sincerely was convinced, especially after another Caucasian member there later affirmed to me outside this office, that most staff at his office resent members of a darker hue. Indeed, numerous follow-up calls to the insurance agents at his office failed to produce return calls, leave alone the assured service. This merely mimicked the intake reps and other associates at this office -- perhaps permanently blemishing the century long service allegedly awaiting motorists.

Hey Williamsville AAA staff: "All Members Matter!"