Where do I submit a question, comment or complaint?
We want to hear from you. Please call us any time at (800) 836-2582 or send us a message using the below form.
My Account / My Information
If I require two different services at the same time, will I be charged for two different Roadside Assistance calls?
Provided that you request more than one service at the time of your initial call for Roadside Assistance, your AAA membership should cover both services under the same service call.
I have permanently moved to Western and Central New York. How do I transfer my membership from another state or region?
Your membership with AAA from the club you have moved here from will be honored here in Western and Central New York until it expires.
How do I log out of my online account?
If you are logged in already, please click the "logout" link at the top of any AAA.com page.
How do I change my address (billing, mailing, email)?
You may update your email and other personal information at My Online Account.
How do I cancel my AAA membership?
The Primary member can cancel coverages and associate members in My Account, or call AAA at (800) 836-2582.
How do I add additional people (Associate Members) to my AAA membership?
You can add an associate to your membership online or by calling (800) 836-2582.
How do I activate or re-activate my membership?
Please call us at (800) 836-2582 or visit one of our local branches.
How can I request a new or replacement membership card?
A new membership card may be requested by visiting this page, or by visiting any AAA Travel & Insurance Center.
How can I receive Member Connection magazine?
As an added benefit of AAA membership, Member Connection magazine is delivered by mail four times a year to AAA Western & Central New York primary members.