Membership Topics | AAA Western and Central New York

How do I Upgrade, Downgrade or Cancel my Membership?

Upgrade: Members may upgrade by logging into My Account and selecting the Upgrade link on the My Account Dashboard.

Automatic Membership Renewal

Authorize your AAA Membership dues to be automatically charged annually or monthly to your AAA Visa or another credit/debit card (Visa, MasterCard, or Discover) to prevent any lapse in your membership coverage.

What is an Associate Member?

Associate Membership is available to any individuals residing in the same household as the Primary Member. Associate Members receive the same services and benefits as Primary Members, but their annual membership rate is at a lower rate.

Can I make changes to my membership after I join AAA?

Yes. After you have joined AAA you can upgrade or downgrade your Membership level or you can add or remove associates at any time.

How do I give AAA as a gift?

To give AAA Membership as a gift or to learn more about Gift Membership, go to: https://westerncentralny.aaa.com/membership/gift.

What is the cost to join AAA?

View the membership comparison table https://westerncentralny.aaa.com/membership/compare for the costs and to determine which membership level is best for you.

After I join AAA, can I immediately call for service - or is there a waiting period?

AAA Basic Membership benefits are available immediately to members upon joining.

If I'm the primary member, will my spouse or children receive the same AAA benefits as I do?

Yes, but they must be enrolled as an Associate Member.

Membership Refund Policy

Members may receive a refund if the membership is canceled within 30 days of the renewal date or join date.

What membership levels do you offer?

AAA has 5 coverage levels to meet your needs.

What kind of insurance do you offer?

AAA offers Auto, Home, Life, and Renters insurance.

Will my RV, Motorcycle or Bicycle be covered by AAA?

For vehicle's with more or fewer than four wheels (large motorhomes, campers, travel trailers, and motorcycles), AAA offers an additional membership rider for Plus and Premier memberships to cover RVs and Motorcycles.

Am I or my vehicle covered by AAA Membership?

Your membership doesn't just cover one car. Your membership covers you, in any eligible vehicle you are driving or a passenger, if that vehicle become disabled.

Mobile Battery Service

A battery boost will be provided in an attempt to start your vehicle. All-inclusive mobile battery testing and replacement service (at a member discounted rate) is also available to members in many areas. Please contact us for additional information.

Annual Service Call Allowance

In an effort to increase the quality of AAA Emergency Roadside Assistance and decrease delays, each member will be entitled to a maximum of four (4) free service calls per year.

Emergency Repair & Payment for Emergency Repair

Your personal check, valid credit card or debit card will be accepted by AAA facilities providing emergency road service or repairs for AAA members, up to $250. Call AAA for further assistance.

Vehicle Extrication/ Winching

Your vehicle will be extricated/ winched when it can be safety reached from a normally traveled or established and maintained thoroughfare.

Fuel Delivery

A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station.

Hertz Gold Plus Rewards® Membership

Members must enroll at AAA.com/HertzGold. Hertz Gold Plus Reward Bonus Points will be provided to member's account up to 4 weeks from the first Gold rental return.

Locksmith Service & Locksmith Reimbursement

If your keys are locked inside the vehicle, service will be sent to gain entrance.

Optional RV/ Motorcycle Coverage

The AAA RV Rider is an optional benefit that can be added, for a fee, to AAA Plus or AAA Premier.

Premier Complimentary 1-Day Rental Car

AAA Premier provides a full-size rental car for one day per membership year in the event of a breakdown within the WCNY area.

Premier Home Lockout Service

AAA will reimburse the cost of gaining entry to the Premier member's home, up to $100.

Premier Travel Discount

The Premier Travel Discount provides one discount of $25, $50, or $100 per membership year, per household. One discount per trip on tour, cruise, or group packages booked through AAA.

Premier Used Car History Info

Premier members receive up to two free vehicle history "Car Fax" reports per membership year.

Cancel Your AAA Membership

If you are a Primary member, you can cancel your entire membership.

Can I pay my AAA dues at my local AAA branch office?

Yes, we're happy to accept your payment at any AAA location. You can also make your payment online in My Account.

Can I use a debit card to pay my Roadside Assistance beyond my current membership level coverage?

Yes, debit cards may be used provided they maintain the logo for MasterCard or Visa.

What methods can I pay my Membership Dues/ Renewal Fees to AAA?

You can process your renewal payment online by going to My Account, or you can call AAA at (800) 836-2582 or visit your local AAA Travel Center.

Can my membership be automatically renewed?

To sign up for Auto Renewal or to update your credit card information, go to My Online Account.

How can I make an online payment?

To make an online payment for membership, visit My Account

How can I receive Member Connection magazine?

As an added benefit of AAA membership, Member Connection magazine is delivered by mail four times a year to AAA Western & Central New York primary members.

How can I request a new or replacement membership card?

A new membership card may be requested by visiting this page, or by visiting any AAA Travel & Insurance Center.

How do I activate or re-activate my membership?

Please call us at (800) 836-2582 or visit one of our local branches.

How do I add additional people (Associate Members) to my AAA membership?

You can add an associate to your membership online or by calling (800) 836-2582.

How do I cancel my AAA membership?

The Primary member can cancel coverages and associate members in My Account, or call AAA at (800) 836-2582.

How do I remove an Associate from my AAA membership?

You can login to My Account anytime and make changes to your account.

How do I renew my membership online?

Please visit the 'My Account' page to to renew your membership online.

How do I upgrade my level of coverage?

There are 3 ways to upgrade your membership. 1. Visit My Account. 2. Call us at (800) 836-2582. 3. Visit a AAA Travel & Insurance Center.

I have permanently moved to Western and Central New York. How do I transfer my membership from another state or region?

Your membership with AAA from the club you have moved here from will be honored here in Western and Central New York until it expires.

How do I submit a compliment / complaint to AAA?

Please submit your Compliment / Complaint using the form below:

What is the limit of Roadside Assistance calls for my membership?

Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year.

Do I have to be a member of AAA to use Car Care Plus?

No, our maintenance and repair facilities are open to the public.

What is the AAA Member Rewards Visa Card?

To learn more about the AAA Member Rewards Visa Card and other financial services please visit: https://westerncentralny.aaa.com/financial-services

I just renewed my membership. Where is my new membership card?

Membership cards are included in the first renewal notice mailed to you, approximately 45 days before your expiration date. If you still require a new card, you can order a replacement card.

A new or replacement membership card may be requested via:

My email address is not being accepted

AAA.com has a new, more secure, login method effective March 12, 2018.

Visit the Reset Password page to send a one time password change link to your registered email account.
Reset Password page will not accept your email?

Visit the Reset Password page to send a one time password change link to your registered email account.
Look for an email from "AAA Western and Central New York" or webmaster@nyaaa.com with inst

How can I change my email?

AAA.com has a new, more secure, login method effective March 12, 2018.

If your email address is not recognized, you likely have not created a password yet.

CREATE A PASSWORD NOW

AAA.com Registration will not accept my membership number or zip code

Effective March 12, 2018: a more secure login process requires you to create a password. Have your membership number available this one time in order to create a password.

Membership Number Input

How do I file for Trip Interruption?

Download and complete the attached Trip Interruption Form and return to the address specified on the form. Call AAA at (800) 836-2582 to have a form mailed to you.

How do I change my name in My Account?

To change your First Name or Last Name on your AAA Membership Account, you contact Member Services at (800) 836-2582 or by completing the form below:

How to Clear Your Cache & Cookies

Your browser history is a list of every page you've visited online and may hold your information indefinitely. AAA has made some recent updates that may cause issues on your computers end that can easily be resolved by "clearing your cookies or cache".