Car & Driving Topics | AAA Western and Central New York

Will my RV, Motorcycle or Bicycle be covered by AAA?

For vehicle's with more or fewer than four wheels (large motorhomes, campers, travel trailers, and motorcycles), AAA offers an additional membership rider for Plus and Premier memberships to cover RVs and Motorcycles.

Towing Reimbursement / Alternate Service

If you obtain roadside assistance where AAA service is not available or AAA contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region, based on your level of membership.

Mobile Battery Service

A battery boost will be provided in an attempt to start your vehicle. All-inclusive mobile battery testing and replacement service (at a member discounted rate) is also available to members in many areas. Please contact us for additional information.

Canceling Roadside Assistance or Mobile Battery Service Calls

If your car starts or you remedy your problem before the service provider arrives, please cancel your outstanding service call.

Annual Service Call Allowance

In an effort to increase the quality of AAA Emergency Roadside Assistance and decrease delays, each member will be entitled to a maximum of four (4) free service calls per year.

Emergency Repair & Payment for Emergency Repair

Your personal check, valid credit card or debit card will be accepted by AAA facilities providing emergency road service or repairs for AAA members, up to $250. Call AAA for further assistance.

Eligible Vehicles

Service applies to all properly licensed four-wheel motor vehicles of passenger, pleasure or recreation type (vans, campers and motor homes) regardless of license plate designation - if those services can be safely delivered. Dual-wheeled campers/motor homes are eligible for all services except towing, extrication/winching and tire service. Dual-wheeled unloaded pickup trucks are eligible for all services. Dual-wheeled vans, utility, boat and snowmobile trailers are not eligible for service, with the exception of taxi cabs and limousines. AAA Plus/RV and AAA Premier/RV members receive extended vehicle coverage for all services to include motorcycles, motor homes, pickup trucks with campers, and 5th wheel travel trailers.

Vehicle Extrication/ Winching

Your vehicle will be extricated/ winched when it can be safety reached from a normally traveled or established and maintained thoroughfare.

Fuel Delivery

A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station.

Locksmith Service & Locksmith Reimbursement

If your keys are locked inside the vehicle, service will be sent to gain entrance.

Optional RV/ Motorcycle Coverage

The AAA RV Rider is an optional benefit that can be added, for a fee, to AAA Plus or AAA Premier.

Premier Complimentary 1-Day Rental Car

AAA Premier provides a full-size rental car for one day per membership year in the event of a breakdown within the WCNY area.

Premier Used Car History Info

Premier members receive up to two free vehicle history "Car Fax" reports per membership year.

Scope of Service

When your vehicle cannot be made operable upon providing the services listed in Your Guide To AAA Services booklet, we will assist you in finding the nearest open repair shop.

How do I replace my battery that is under warranty?

All AAA Battery Warranty services must be placed through (800) AAA-HELP in order to have a qualified AAA Battery Technician honor the AAA Battery Warranty.

If I require two different services at the same time, will I be charged for two different Roadside Assistance calls?

Provided that you request more than one service at the time of your initial call for Roadside Assistance, your AAA membership should cover both services under the same service call.

How do I submit a compliment / complaint to AAA?

Please submit your Compliment / Complaint using the form below:

Is Emergency Roadside Assistance available during special weather and emergency conditions?

AAA takes special measures to prepare for unusual weather conditions. However, the volume of service calls during extreme weather or poor road conditions can cause delays.

What is the limit of Roadside Assistance calls for my membership?

Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year.

What number do I call for help when I'm out of town?

Call (800) 222-4357. Wherever you are in the U.S. and Canada, your call will be dispatched to a nearby AAA/CAA affiliated service facility that can help you 24 hours a day, 365 days a year.